One guest, the whole loop.
From the message that starts a booking to the return two weeks later — one guest, every step RAYN runs. Follow her through.
Illustrative — simulated journeyShe books the way she already messages.
No app, no form. The concierge holds the table, and quietly captures the occasion and the allergy as they come up.
The exact table, the order ahead, the deposit.
She walks the real room in 3D, picks the window banquette, pre-orders, and secures it with a deposit that comes off the bill.
Deposit shown illustratively — live charging switches on per venue.
She arrives, and the host already has her.
At the host station, the reservation, the occasion and the allergy are on screen before she reaches the podium — the live floor, in real time.
Tree nuts — anaphylaxis. Flagged to the kitchen at booking.
The moment she sits, her card opens for the floor.
The booking becomes the host station's guest card — occasion, allergy and pre-order already in place.
Her server knows before he reaches the table.
The card routes to the right section. Alex sees who she is, the allergy, the occasion and the pre-order — on his own console.
Routing to a section needs the venue's floor plan mapped first.Welcome back, Sarah — and a happy birthday. Your tasting menus are on their way, and the kitchen has your allergy noted.
Recognition, not a cold table.
The guest feels remembered — because the whole team is working from one guest record, not a note in someone's head.
The gratuity is pooled and paid out through tronc — split by the venue's rule, and provable to the fils.
She tips on her phone. It reaches the staff — fairly.
Pay at the table, add a gratuity, and it flows to the team through a tip pool the venue can audit.
Payments and tronc payout shown illustratively — live per venue.The review, asked at the right moment.
A happy guest, prompted the morning after — captured, and routed to private recovery instead had it gone the other way.
RAYN remembers — and brings her back.
Two weeks on, the return message finds her in her own words, with the table she loved. The loop begins again.
Lifecycle messaging is built; live sending scales with WhatsApp deliverability.