Understand
The guest starts a WhatsApp conversation and RAYN helps identify whether they need a booking, table request, event enquiry, private hire, menu answer, package, deposit support or general information.
RAYN WhatsApp Concierge
Turn WhatsApp enquiries into confirmed bookings.
RAYN gives guests a smarter way to ask questions, explore availability, choose experiences and move towards booking, all through the channel they already use.
For your team, every conversation becomes more structured, more useful and easier to act on.
- Guest question
- Intent understood
- Booking path
- Team handover
The problem
Guest interest is happening in WhatsApp. So is the chaos.
Guests use WhatsApp to ask the questions that matter before they book.
For operators, those conversations are often scattered, manual and hard to track. Your team answers the same questions again and again, context gets buried in threads and guests drop off before confirming.
WhatsApp is where the opportunity starts, but it was not built to manage the full guest journey.
The big idea
WhatsApp should be a guest journey, not just an inbox.
A WhatsApp enquiry is not just a message. It is a signal.
A guest is telling you they are interested, but they may need the right table, package, price, view, confirmation or human response before they are ready to book.
RAYN WhatsApp Concierge gives guests a clearer path forward and gives your team the context they need to respond properly.
The message is the start. The journey is what converts it.
How it works
From scattered messages to structured guest journeys.
Guide
The guest is directed to the right next step: booking link, Pick Your Spot journey, event package, menu, deposit flow, private hire form or human team member.
Capture
The conversation collects useful context: date, time, party size, occasion, preferred area, package interest, budget, contact details and special requests.
Convert
The guest can move towards a confirmed booking, deposit, enquiry or reservation request without starting again somewhere else.
Handover
When a human takes over, they receive what the guest asked, viewed, selected and is trying to book.
Guest benefits
Give guests faster answers without making hospitality feel robotic.
Guests do not want to chase information. They want clarity. WhatsApp Concierge helps them get to the right answer, offer or booking path faster, while still allowing your team to step in when the moment needs a human touch.
Instant direction
Guests are guided to the right journey instead of waiting for basic information.
Clearer choices
They can explore tables, packages, menus, events or spaces from the conversation.
Less repetition
Guests do not have to explain the same thing again when a team member joins.
Easy booking flow
The conversation can lead naturally into booking, deposit, enquiry or confirmation.
Human help when needed
The concierge supports the journey. It does not replace the hospitality team.
Operator benefits
Help your team handle more enquiries with less friction.
WhatsApp is powerful because guests already use it. But without structure, it creates noise. RAYN helps your team turn messages into organised guest intent.
Reduce repetitive questions
Menus, packages, timings, location, dress code, deposits and common FAQs can be handled before staff get involved.
Capture enquiry context
Every conversation can collect the details your team needs to respond properly.
Improve handover
Staff see the guest intent, occasion, selected journey and booking context.
Recover missed demand
Understand which guests asked questions but did not complete the booking.
Support premium requests
Table preferences, cabanas, private dining, events and packages can be handled with more structure.
Create a calmer operation
Less message chaos. Fewer scattered requests. Clearer next steps.
Human hospitality
Built for human hospitality, not autopilot.
RAYN WhatsApp Concierge is designed to support your team, not replace it.
It handles the repetitive parts of the journey, structures guest intent and gives staff better context before they respond.
Your team still controls the guest experience. They can step in, adjust, confirm, personalise and handle the moments that require judgement.
Automation should remove friction, not remove warmth.
Human handover
Bring your team into the conversation when needed.
Team control
Decide which journeys are automated, guided or manually handled.
Better context
Staff can see what the guest wants before replying.
More personal service
Less admin gives your team more room to deliver hospitality.
Pick Your Spot connection
When guests ask for “a nice table,” show them the options.
Many WhatsApp conversations start with vague table requests: outside, view, cabana, near the DJ, quiet corner, VIP area.
With RAYN, those conversations can connect directly into Pick Your Spot. Guests can explore the venue visually, select their preferred table, cabana, zone or space, and return to the conversation with clearer intent.
Less guessing for the guest. Less decoding for the team.
Use cases
Built for the conversations your team handles every day.
Reservations
Guide guests from availability questions into booking or enquiry flows.
Table requests
Capture preferences like terrace, view, booth, cabana, poolside, indoor, outdoor or VIP.
Events and packages
Help guests discover brunches, launches, set menus, private events and premium experiences.
Private hire
Collect group size, date, budget, occasion and space requirements before team follow-up.
Deposits and pre-orders
Move guests towards deposits, packages, menus or pre-arrival choices.
FAQs
Answer common questions around timings, location, dress code, parking, menus and policies.
Intelligence
See what guests are asking before they book.
Every WhatsApp enquiry tells you something: what guests are unsure about, which packages they ask for, which tables they want, which events create interest, where they drop off and what information your team repeats most often.
RAYN helps turn those conversations into clearer insight. Not just messages. Demand signals.
The questions guests ask are part of the data.
Venue types
Made for venues where conversations drive bookings.
Restaurants
For table requests, menus, celebrations, private dining and guest coordination.
Beach Clubs
For cabanas, loungers, poolside packages, minimum spends and day-to-night bookings.
Rooftops & Lounges
For skyline tables, guest lists, VIP areas, events, birthdays and premium requests.
Hotels & Groups
For outlet discovery, concierge-led bookings, events, private hire and multi-venue routing.
Next step
Make every WhatsApp enquiry easier to act on.
Guests already use WhatsApp to ask, decide and book.
RAYN helps turn those conversations into structured journeys, clearer handovers and stronger booking opportunities. Your team stays in control. The guest gets a faster path forward. The venue gets the context that usually disappears inside the chat.