Understand
RAYN identifies what the guest needs — a table, an event, private hire, a menu answer, a deposit or a person.
03 · Concierge
A message becomes a reservation — in the same thread.
Guests already ask in WhatsApp. RAYN turns those scattered questions into a structured journey — table, package, deposit and human handover — without leaving the chat. And it is the same concierge on every channel guests use.
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RAYN Conciergeonline
Message
العربيةहिन्दीاردوമലയാളംதமிழ்Русский
Every channel
One concierge, wherever the guest speaks.
The same understanding, the same handover, the same context — on the channel the guest already reaches for.
LiveWhatsApp
The main thread
Enquiries become structured bookings, table choices and deposits — replying natively in the guest's language.
LiveInstagram
DMs that book
Direct messages to the venue are understood and guided the same way, so interest from social does not go cold.
In rolloutVoice
Answers the phone
An AI phone host set up per venue — greeting, languages, what it may handle and when to pass to a person. Configured now; answering calls as it rolls out.
Voice · in rollout
Hear the concierge answer the phone.
Tap to play a sample call — greeting through to a confirmed booking. A scripted demo of the AI phone host; on a live venue it answers your own line, in the guest's language, as voice rolls out.
LRAYN Voice · LavangIncoming line
Live demo
Tap to start · sample call
How it works
From scattered messages to structured journeys.
The message is the start. The journey is what converts it.
Guide
The guest is directed to the right next step: a booking link, a Pick Your Spot journey, a package or your team.
Capture
Date, party size, occasion, preferred area, budget and requests are collected inside the conversation.
Handover
When a human steps in, they receive everything the guest asked, viewed and selected — nothing repeated.
Capabilities
Built for human hospitality, not autopilot.
Automation should remove friction, not remove warmth. The concierge handles the repetitive parts so your team can deliver the moments that matter.
Understands intent, not keywords
It tells a table request from a package question from an occasion, and keeps the thread coherent throughout.
Premium, in the guest's language
Concise British English by default, replying natively in Arabic, Hindi, Urdu, Malayalam, Tamil, Russian and more.
Connects to Pick Your Spot
A vague "nice table outside" opens a visual journey — the guest chooses the exact table and returns with intent.
Deposits & packages in-thread
Move guests towards deposits, set menus, brunches and pre-arrival choices without switching channels.
Human handover with context
Your team decides which journeys are automated, guided or manual — and always inherit the full picture.
Recovers missed demand
See which guests asked but never completed, and follow up with everything they told you already captured.
Why it matters
The questions guests ask are part of the data.
Every enquiry is a demand signal — RAYN turns the thread into structure your team can act on.
Clear answers and a natural route to booking, without chasing or repeating themselves.
Less message chaos, cleaner handovers, and premium requests handled with structure.
Which packages, tables and occasions guests ask for — and where they drop off — becomes insight.
Connected products
The conversation reaches the rest of RAYN.
02 · Pick Your Spot
"A nice table outside"
Turn a vague request into an exact table, chosen visually.
Explore 04 · Pre-Arrival CommerceDeposits & packages
Collect deposits and pre-orders inside the same thread.
Explore 05 · Host StationContext to the floor
Everything captured in chat reaches the host at arrival.
ExploreQuestions
WhatsApp Concierge, answered.
Does the concierge replace my hospitality team?
No. It handles the repetitive parts of the conversation and structures guest intent, then hands over to your team with full context. Your staff stay in control of the guest experience and step in whenever a moment needs a human.
What languages does it speak?
It replies natively in the guest's language, including Arabic, Hindi, Urdu, Malayalam, Tamil and Russian, mirroring whatever the guest writes — in premium, concise language, never robotic filler.
How does a WhatsApp chat become a real booking?
The concierge understands intent, guides the guest to the right path — a booking link, a Pick Your Spot journey, an event package or a deposit — and captures date, party size, occasion and preferences so the reservation is complete, not a loose thread.
Can it connect a vague table request to real availability?
Yes. When a guest asks for "a nice table outside", the concierge can open a Pick Your Spot journey so they choose the exact table, cabana or zone, then return to the conversation with clear intent.
What does my team see when they take over?
Everything the guest asked, viewed and selected — date, party, occasion, preferred area, package interest and contact details — so nobody has to start the conversation again.
See it on your venue
Make every enquiry easy to act on.
We'll run a real guest conversation on your venue — from first question to structured booking and clean handover.