Ask for a rating
A short WhatsApp ask goes out after the visit, with a single reminder if it is missed.
RAYN Reviews & Recovery
Turn feedback into recovery and repeat visits
Reviews and Recovery turns the end of the visit into something useful: a quiet rating ask over WhatsApp, a private route to fix what went wrong, and a nudge towards a public review when it went right.
It also brings your outside reviews in, reads the sentiment in them, and helps your team reply in the venue voice.
- Ask for feedback
- Recover privately
- Earn public reviews
- Read the sentiment
The problem
The truth about the visit arrives after the guest has gone.
A quiet table is not always a happy one. Most guests will not say what went wrong. They simply do not come back, or they say it in public, where it is hardest to answer.
And the good visits, the ones that should become five-star reviews, often pass without anyone being asked.
The idea
Ask at the right moment, route by the answer.
After the visit, RAYN sends a short rating ask over WhatsApp, with one gentle reminder if there is no reply. A web form follows up, asking only about the parts of the visit that applied.
The score decides the path. A low score is routed to private recovery before it becomes public. A high score is invited, gently and not too often, to leave a review where it counts.
Fix it in private. Celebrate it in public.
How it works
From the last course to the next visit.
Capture what applied
A follow-up form asks only about the parts of the visit the guest actually had, from the meal to the event to the table.
Recover the low scores
A poor rating is flagged for recovery and met with a private apology, before it lands in public.
Earn the good reviews
Happy guests are pointed to Google or TripAdvisor, throttled so no one is asked too often.
Read the outside reviews
Reviews from Google are pulled in and read for sentiment, with replies your team can draft, edit and publish back.
Every visit becomes feedback, recovery, or a reason to return.
What it does
A recovery loop that runs without nagging.
Reviews and Recovery is built to protect the relationship after the visit, quietly, on the channel guests already use.
Feedback that fits the visit
The form only asks about the meal, event, table or pre-order the guest actually had.
Private recovery first
Low ratings are met with a private apology before they reach a public page.
Five-star reviews, earned
Happy guests are guided to a public review, with sensible limits on how often.
Your reviews, gathered
Google reviews are pulled in and read for the sentiment behind the stars.
Replies in your voice
Drafted responses learn from the ones your team has approved, ready to accept, edit or decline.
Published back
Approved replies can post back to your Google Business Profile.
How it stays honest
Quiet by design, human where it counts.
Recovery here is a private message, sent promptly, not a promise of a staffed complaints desk. The point is to reach the guest before the moment hardens into a public review.
The asks are throttled and consent-aware, so guests feel looked after rather than chased.
Care, not pressure.
Next step
Turn the end of the visit into the start of the next one.
Reviews and Recovery captures honest feedback, routes the difficult moments to private recovery, earns the public reviews you have already deserved, and reads the sentiment in the reviews you receive.
Book a walkthrough and we will show you the post-visit journey end to end.