Capture the feedback
A short WhatsApp rating ask goes out after the visit, with one gentle reminder, then a form that asks only about the parts of the visit that applied.
Platform · Reviews & Recovery
Fix it in private. Celebrate it in public.
Reviews and Recovery turns the end of the visit into something useful: a quiet rating ask over WhatsApp, a private route to fix what went wrong, and a nudge towards a public review when it went right. It also brings your outside reviews in, reads the sentiment in them, and helps your team reply in the venue voice.
Feedback · private recovery · public reviews · sentiment — one loop that runs after every visit
How it works
From the last course to the next visit.
Ask at the right moment, then route by the answer. A low score goes to private recovery before it becomes public; a high score is invited, gently, to leave a review where it counts.
Recover privately
A poor rating is flagged and met with a private apology, sent promptly, before the moment hardens into a public review.
Invite the review
A high score is guided towards Google or TripAdvisor, throttled so no guest is ever asked too often.
Bring the guest back
The sentiment in every review feeds the guest record, so the next invitation lands as a reason to return.
What it does
A recovery loop that runs without nagging.
Reviews and Recovery is built to protect the relationship after the visit, quietly, on the channel guests already use — capturing the truth, recovering the difficult moments and earning the reviews you have already deserved.
Feedback that fits the visit
The form only asks about the meal, event, table or pre-order the guest actually had.
Private recovery first
Low ratings are met with a private apology before they reach a public page.
Five-star reviews, earned
Happy guests are guided to a public review, with sensible limits on how often.
Your reviews, gathered
Google reviews are pulled in and read for the sentiment behind the stars.
Replies in your voice
Drafted responses learn from the ones your team has approved, ready to accept, edit or decline.
Published back
Approved replies can post back to your Google Business Profile.
Why it matters
Every visit becomes feedback, recovery, or a reason to return.
A quiet route to say what went wrong, and a prompt, private reply that puts it right before it ever becomes public.
The difficult moments are recovered in private, while the good visits become the public reviews you have already earned.
Every rating and review sharpens the guest record, so the next visit is served a little better than the last.
Connected products
Feedback reaches every surface.
Guest Intelligence
Sentiment into the record
Ratings and review sentiment feed the guest profile, so value and loyalty stay honest.
Explore RAYN BrainFeedback into the loop
Every rating teaches the learning layer where the journey works and where it strains.
Explore Host StationRecovery at the stand
Flags and history reach the host stand, so a returning guest is met with care.
ExploreQuestions
Reviews & Recovery, answered.
What is Reviews & Recovery?
Reviews and Recovery turns the end of the visit into something useful: a short rating ask over WhatsApp, a private route to fix what went wrong, a nudge towards a public review when it went right, and a read on the sentiment in the reviews you already receive.
How does it decide who is invited to leave a public review?
The score decides the path. A low score is routed to private recovery before it becomes public, and a high score is invited, gently and not too often, to leave a review where it counts, throttled so no guest is asked too often.
What happens when a guest leaves a low rating?
A poor rating is flagged for recovery and met with a private apology, sent promptly, before the moment hardens into a public review. The point is to reach the guest while there is still time to put it right.
Does it read our existing Google reviews?
Yes. Reviews from Google are pulled in and read for the sentiment behind the stars, with replies your team can draft, edit and publish back to your Google Business Profile in the venue voice.
Will guests feel chased?
No. The asks are throttled and consent-aware, with one gentle reminder rather than a stream of prompts, so guests feel looked after rather than chased. Care, not pressure.
See it on your venue
Turn the end of the visit into the start of the next one.
We'll show you the post-visit journey end to end on a live venue — the feedback ask, the private recovery route, the public review invitation and the sentiment read across the reviews you receive.