Pick Your Spot
Every outlet's tables, cabanas, bar seats and rooftop covers on one visual layout — guests choose the exact space per outlet, with each outlet's rules and pricing intact.
Hotel F&B & multi-outlet groups
Every outlet, on one booking surface.
A premium hotel runs five, ten or twenty F&B outlets — signature restaurant, all-day diner, rooftop bar, pool and beach, brunch venue, private dining. Each was bought into its own booking tool, so the property is booked in silos: no cross-outlet discovery, concierge journeys handled by hand, and guest data fragmented per outlet. RAYN gives F&B directors one visual surface for guests and one read on demand across every restaurant, bar, pool and rooftop.
The problem
Twenty outlets, twenty different systems.
Each outlet was set up on its own booking tool, sometimes by a different GM, sometimes years apart. Resident and external guests cannot see the property as one place, the F&B director cannot see demand across outlets, and the guest relationship resets at every venue.
- Outlets booked in silosEach restaurant, bar, pool and rooftop lives on its own widget, so the hotel as a single trip becomes a series of unrelated bookings.
- No cross-property discoveryThe guest has to find each outlet separately, often on a different tool and sometimes a different brand, and never sees the full property in one place.
- Concierge journeys handled manuallyThe concierge takes the request, opens the right outlet's booking tool, types the booking, screenshots the confirmation and sends it back — manual, slow and error-prone.
- Guest data fragmented per outletSpend, preferences and history live inside each outlet's tool, so a brunch regular is a stranger at the rooftop and loyalty never connects across the estate.
- No single read on demandCross-outlet patterns — brunch fills, dinner does not, the pool is over-subscribed — never surface as one view for the people running F&B.
- Premium inventory left on the tableWithout demand and yield by outlet and slot, prime tables, cabanas and rooftop covers get committed flat and early rather than priced to the night.
How RAYN fits hotel F&B
One property. One surface. One intelligence layer.
RAYN gives the hotel one visual surface across every outlet, one concierge thread that runs the property, and one demand view for F&B leadership — while each outlet keeps its own spaces, rules and reservation system in front of which RAYN sits. Each part links to how it works.
WhatsApp Concierge
One thread that handles pre-arrival and concierge requests for any outlet — resident or external — turning "dinner tonight, somewhere with a view" into a booking without opening five different tools.
Guest Intelligence
One guest profile across every outlet — spend, preferences and history follow the guest from brunch to rooftop, so a regular is recognised property-wide, not a stranger at each venue.
RevDASH
Demand and yield by outlet and slot on one view — brunch demand against dinner conversion against pool occupancy — so F&B leadership reads the whole property, not twenty dashboards.
Events & Private Hire
Run afternoon tea, seasonal events, private dining and banqueting as structured, bookable demand across the estate — package discovery through to confirmed, deposit-backed booking.
Ask RAYN
Ask a question across the estate in plain language — which outlet is under-booked on Friday, where brunch demand is spilling over — and get an answer that spans every outlet at once.
Outcomes
One property guests can discover and return to.
When the estate books through one surface with one guest profile behind it, the hotel stops behaving like a collection of unrelated venues — guests discover more of the property, the concierge stops re-keying, and F&B leadership reads demand across every outlet.
- Cross-outlet discovery, not silosGuests see the whole property and book across outlets in one journey, so more of the estate gets found and filled.
- Concierge that books any outletPre-arrival and concierge requests are handled in one thread with full context, instead of re-keyed across five separate tools.
- One guest, recognised everywhereA single profile across outlets means preferences and spend follow the guest, so returning regulars are routed and looked after property-wide.
- A single read on demandYield by outlet and slot means prime tables, cabanas and rooftop covers are priced to the night — not sold flat and early across twenty dashboards.
Where we operate
Built for premium hospitality across India, the United Kingdom and the Middle East.
India
WhatsApp-first hospitality — turn the conversation guests already start into a structured, intelligent booking.
United Kingdom
Private dining, London restaurants and hotel F&B — guests arrive with the table already agreed.
Middle East
Beach clubs, rooftops and hotel F&B — visual booking and deposits built for high-demand service.
See it on your property
Map your outlets onto one booking surface.
A short walkthrough — we take your F&B outlets, their existing systems and their rules and show one visual surface for guests, the WhatsApp concierge that books any outlet, one guest profile across the estate, and the demand view your F&B director would run each week.