RAYN for Hotel F&B
Every outlet, every space, one guest journey.
Rooftops, restaurants, lounges and private rooms across the property — bookable in 3D, answered on WhatsApp, reported to the group in one place.
The problem
What a slot-based flow cannot see.
01Outlets in silosEach restaurant runs its own book, its own channels and its own version of the guest — the property never sees one picture.
02Concierge pressureHigh-intent guest messages route through hotel teams by hand, losing context at each step.
03Group reporting gapsF&B directors reconcile outlet numbers after the fact instead of watching demand as it forms.
What it takes
What a hotel property needs from a booking surface.
01One place to discoverGuests see the whole property and book across outlets in one journey, so more of the estate gets found and filled.
02Concierge-led routingA single thread turns “dinner tonight, somewhere with a view” into a booking without opening five different tools.
03In-house and externalResident guests and external diners book the same outlets through the same surface, each recognised over time.
04Outlet rules intactEach restaurant, rooftop, pool and beach outlet keeps its own spaces, pricing and reservation system underneath.
05One guest across outletsPreferences, spend and history follow the guest from brunch to rooftop, so a regular is known property-wide.
06PMS-adjacentRAYN sits in front of the property as the guest and concierge surface, alongside the systems that already run the estate.
The RAYN answer
The venue itself becomes the booking surface.
Spatial choice, conversational booking and evidence-led intelligence — connected, and shaped to how hotels actually sell.
WhatsAppInstagramVoiceWeb
“A table for four tonight, somewhere lively.”
Availability found · booking flow ready.
Availability checkedContext rememberedTeam can take over
Availability checkedContext rememberedTeam can take over
One concierge across the property
The layers that matter here
Built from the pillars your venue actually needs.
01Pick Your SpotGuests move through your venue in 3D and choose the exact table, booth or cabana they will sit in — before they book. No other platform does this.Explore →02RAYN ConciergeWhatsApp, Instagram, voice and web share one venue-aware booking layer — availability, guest context and human handover held in a single place.Explore →03Reporting & OperationsA reliable, evidence-led view of bookings, revenue, guests, marketing, reviews and service — plus the daily tools your floor actually uses.Explore →04RAYN IntelligenceBookings, guest memory, revenue, reviews and the P&L in one recommendation surface — with evidence, confidence and human approval before anything runs.Explore →05Revenue IntelligenceRevPASH read spatially, revenue leakage named in money, demand forecast by service — and yield moves that wait for your approval before anything runs.Explore →
11venues onboarded — Dubai & London
280+tables & spaces mapped in 3D
126k+spatial signals captured
4concierge channels, one brain
How RAYN fits
Three products carry a hotel property.
01One guest across outletsSpend, preferences and history follow the guest from brunch to rooftop, so a regular is recognised across the whole property.
02Concierge routing, one threadPre-arrival and in-house requests for any outlet — resident or external — handled in a single thread with full context.
03Each outlet's floorEvery outlet runs its own service on its own layout, with the guest known on arrival and the property's spaces and rules kept intact.
Onboarded
Eleven venues. Two cities. Real bookings.
- Above Eleven — Dubai
- TreeHouse — Dubai
- Lavang — Dubai
- Smokimoto — Dubai
- Miss Tess — Dubai
- Myami Pool Bar — Dubai
- Cucina — Dubai
- Vatavaran — London
- Bombay Brasserie — Dubai
- Elephant Eloquent — Dubai
- Bal Harbour — Dubai
Questions
Asked before the walkthrough.
Can RAYN handle multiple outlets under one group?
Yes. Multi-venue portals give owners and F&B directors a group view across outlets, while each venue keeps its own booking rules and team access.
We already run a reservation platform group-wide. Does RAYN force a migration?
No. RAYN can sit in front of an existing system as the guest-facing spatial and conversational layer, with the system of record unchanged.
How does RAYN fit hotel brand standards?
The guest surface is calm, premium and venue-branded — built to pass a luxury review bar, not a software one.