Compare · RAYN vs Resy
Resy runs the reservation. RAYN runs the whole platform
Resy is a strong reservation platform with a genuine consumer network behind it, backed by American Express. RAYN runs the book and the floor too — the Host Station reservation grid, service ledger and floor plan, with table assignment, combinations, shifts and turn times — and adds visual, spatial booking, a WhatsApp Concierge journey and pre-arrival commerce. RAYN runs no consumer marketplace, by choice: the guest and the record stay with the venue, through owned channels and Book from Anywhere.
Where the difference shows
The same seat, booked a different way.
Resy centres on app and web reservations with a discovery network behind it. RAYN runs the book and the floor, meets the guest earlier — in the conversation, on the floor plan, and before arrival — and keeps the record as your own.
Side by side
An honest table, feature by feature.
Where Resy leads, this table says so. Where RAYN leads, it says that too.
| Capability | RAYN | Resy |
|---|---|---|
| Exact-table selection in 3D | Yes — guests walk the venue in 3D and choose the precise table, booth or cabana | No — slot-based reservations |
| Conversational booking (WhatsApp · Instagram · voice · web · Telegram · AI) | Yes — one venue-aware concierge across six channels | Web and app booking; no conversational concierge |
| Host Station — live reservation grid, ledger & floor plan | Yes — one operator surface: a reservation grid, a service ledger and a live floor plan | Yes — ResyOS floor and table management |
| Floor-plan editing, table assignment & combinations | Yes — map and edit the floor, assign or hold a table, and join tables for larger parties | Yes — table management |
| Shifts & turn times | Yes — service periods with per-party-size turn times | Yes — shift and pacing controls |
| Destination-diner audience | No — RAYN is the venue's direct channel | Curated consumer app with real pull, amplified by the Amex ecosystem |
| Pre-arrival commerce | Menus, packages, pre-orders and deposits before the visit | Events and offers at booking |
| Demand intelligence | By seat, zone and slot | Reservation-level reporting |
| Pricing model | Flat subscription, no per-cover charges | Subscription tiers, also without per-cover charges |
What RAYN adds
The book, the floor and the guest, in one platform.
No consumer marketplace, by choice
Owned demand instead of a network listing.
RAYN does not run a consumer marketplace. That is a deliberate choice: demand comes through channels the venue owns — website, WhatsApp, Instagram and returning guests — plus Book from Anywhere, so the guest and the data stay with the venue. If Resy's network is bringing you discovery you value, keep it and run RAYN as the platform of record behind it.
Outcomes
What each side gets from the difference.
Met earlier
Booked over WhatsApp, seated where they chose, and recognised on return — a journey that feels personal from the first message.
One platform, owned
The book and the floor, direct demand, pre-arrival spend and the guest record stay with you, alongside whatever a network brings through the door.
Complete
The reservation book, the Host Station floor and the guest experience in one system — no consumer marketplace, no per-cover charge.
Questions
RAYN vs Resy, answered.
Is RAYN a full reservation platform, or just a guest add-on to Resy?
A full reservation platform. RAYN runs the book and the floor: the Host Station reservation grid, service ledger and floor plan, with table assignment, combinations, shifts and turn times. It also adds visual, spatial seat selection, a WhatsApp Concierge journey, pre-arrival commerce and intelligence read from real visits — the guest-facing depth a reservation book rarely has.
What is visual, spatial booking?
Guests choose their table, booth, cabana or zone visually — including 3D floor views — before they arrive, so seat intent is captured and premium inventory sells on its merits, and the choice flows straight onto the Host Station floor plan for your team to seat.
Does RAYN work over WhatsApp?
Yes. The WhatsApp Concierge turns your busiest enquiry channel into a structured booking path, so guest messages become clean, confirmed bookings with context attached — meeting guests where the conversation already starts.
Does RAYN have a consumer marketplace like Resy's network?
No, and that is deliberate. RAYN runs no consumer marketplace: demand comes through channels the venue owns and through Book from Anywhere, so the guest record, preferences and history stay with the venue as your own asset rather than routing the relationship through a third-party network.
Run the floor
The reservation grid, the service ledger and a live floor plan — assign and combine tables, hold a table, and run shifts and turn times.
Explore →Visual discoveryPick the exact seat
Guests choose their table, booth or cabana visually before arrival, so seat intent is captured up front.
Explore →Pre-arrival commerceSpend set before service
Menus, deposits, packages and add-ons are offered before the guest sits down.
Explore →Mid-contract? Start here
Keep the system you run today. Add RAYN in front.
Already tied into SevenRooms or serVme? Keep it as your book of record. RAYN handles guest discovery and visual table selection, then hands the guest to your existing SevenRooms or serVme widget to complete the booking — nothing changes in your current system. When the contract ends, switch RAYN's own reservation engine on: the Host Station, floor plan and guest data are already in place.