WhatsApp Concierge
Turn your busiest enquiry channel into a structured booking path. Guest messages become clean, confirmed bookings with context attached — not a manual reconciliation job. See the WhatsApp Concierge.
RAYN vs Resy
Resy runs the reservation. RAYN runs the relationship.
Resy is a strong reservation platform with a genuine consumer network behind it, backed by American Express. RAYN is a different layer — conversational booking over WhatsApp, visual seat selection, guest intelligence and owned direct demand. This is an honest look at where each one fits, and where they can sit together.
Credit where it is due
What Resy is genuinely good at.
If you are a premium, urban dining room chasing consumer discovery and a card-linked audience, Resy has real advantages. We would not pretend otherwise.
- Reservations and waitlist done wellResy handles core reservations, table management and a 24/7 waitlist, with confirmations, reminders and prepayment options to reduce no-shows.
- A real consumer discovery networkThe Resy app and Resy.com give restaurants a large, engaged diner audience to be found by — not just a booking widget on your own site.
- The American Express connectionAmex ownership brings card-linked demand programmes such as the Resy Credit and Global Dining Access, aimed at high-value Card Members.
- Premium and high-demand positioningResy is well suited to sought-after, reservation-led restaurants in major dining cities where availability is the constraint.
The operator's real question
A network fills seats. But whose guest is it?
A discovery network is powerful when you need heads through the door. The trade a marketplace makes is that demand, and much of the guest relationship, flows through the network rather than sitting with you. For operators focused on direct demand, owned guest data and yield, that distinction matters.
- Direct versus network demandMarketplace bookings arrive through the platform's audience. RAYN is built to grow demand you own — through your own WhatsApp, website and returning guests.
- Guest data ownershipRAYN treats the guest record, preferences and history as the venue's own asset, isolated per venue and used to shape your marketing and service.
- Where booking actually startsIn many markets guests message a venue before they ever open an app. RAYN captures that conversation as a structured booking; a reservation-app model does not.
- Geographic reachResy's network and card-linked demand are strongest in United States dining hubs. RAYN is built for operators in markets such as the UAE, UK and beyond, where WhatsApp is the primary guest channel.
Where RAYN is different
A guest layer, not just a reservation book.
RAYN is not trying to be a better version of the same reservation app. It sits closer to the guest and closer to the money — the conversation, the seat, the intelligence and the demand you own.
Pick Your Spot
Guests choose their table, booth, cabana or zone visually — including 3D floor views — before they arrive. Seat intent is captured, and premium inventory sells on its merits. See Pick Your Spot.
Ask RAYN
Ask across bookings, guests, tables, reviews and revenue in plain language, and get a clear answer. Intelligence stays advisory — actions are put in front of your team, not taken behind your back. See Ask RAYN.
RevDASH
Demand, RevPASH, leakage and yield actions by space and slot — so you can see where premium inventory is being left on the table, with recommendations you approve. See RevDASH.
Guest intelligence
Preferences, occasions, value and guest memory build across visits as your own record — the basis for direct marketing and better service. See Guest intelligence.
Owned direct demand
RAYN grows the demand you control — your WhatsApp, your website, your returning guests — rather than routing every booking through a third-party audience.
A fair side-by-side
Honestly, which one for what.
Neither tool is the answer to every question. Here is where each earns its place, from a restaurant operator's point of view.
Commercial model
Resy publishes a flat monthly subscription with no per-cover or per-reservation fees, across tiers from around US$249 to US$399 per month, with a percentage fee on prepayments on some plans. RAYN prices its layer directly with the venue — see RAYN pricing.
Demand source
Resy adds a consumer discovery network and Amex-linked demand. RAYN grows demand you own — WhatsApp, website and returning guests — so more of the relationship stays with the venue.
Booking experience
Resy centres on app and web reservations. RAYN adds conversational booking over WhatsApp and visual seat selection, meeting guests where the conversation already starts.
Guest data
On a marketplace, much of the guest relationship runs through the network. RAYN keeps the guest record, preferences and history as the venue's own, isolated per venue.
Intelligence and yield
Resy offers analytics on higher tiers. RAYN adds plain-language querying and seat- and slot-level yield recommendations that your team approves before anything acts.
Best-fit venue
Resy suits reservation-led rooms in United States dining hubs chasing consumer discovery. RAYN suits venues that want owned demand, WhatsApp-first booking and yield across markets such as the UAE and UK.
They can coexist
You do not have to choose one or the other.
If Resy is bringing you discovery demand and you value the network, keep it. RAYN can sit in front as the guest-facing and intelligence layer — WhatsApp booking, visual seat selection, guest memory and yield — while your reservation platform keeps running underneath.
- Keep the network demandDiscovery bookings from a marketplace still count. RAYN focuses on the demand and relationship you own alongside it.
- Add the channels a network does not ownWhatsApp enquiries and direct website intent become structured bookings, captured as your own guest record.
- One view of the guestPreferences, occasions and value build in one place, so the room reads the guest — not just the reservation line.
- Move at your own paceStart with WhatsApp Concierge or the intelligence layer, and expand only when the commercial case is proven.
Where we operate
Built for premium hospitality across India, the United Kingdom and the Middle East.
India
WhatsApp-first hospitality — turn the conversation guests already start into a structured, intelligent booking.
United Kingdom
Private dining, London restaurants and hotel F&B — guests arrive with the table already agreed.
Middle East
Beach clubs, rooftops and hotel F&B — visual booking and deposits built for high-demand service.
See it on your venue
See where RAYN fits around what you already run.
A short walkthrough — we map your guest journey, WhatsApp booking, visual seat selection and intelligence layer, and show honestly where RAYN adds to, or sits alongside, a network like Resy.