Legal

Privacy Policy

RAYN handles guest, venue, booking and messaging data as part of a premium hospitality platform. This page explains what is collected, why it is processed, who it is shared with and how long it is retained.

Who we are

RAYN is operated as a hospitality booking and intelligence platform. For the purposes of data protection and privacy compliance, RAYN acts as the data controller for personal data processed through the platform unless the context makes a venue the direct controller for the booking relationship.

What data we collect

  • Identity and contact data, including name, email address and phone number.
  • Booking data, including reservation details, preferences, modifications, cancellations and special requests.
  • Journey data, including table or area choice, browsing behaviour, WhatsApp interaction and website navigation signals.
  • Technical data, including device, browser, IP address and session information used to operate and secure the platform.

Why we process it

  • To process reservations and pre-arrival communication.
  • To support direct website and WhatsApp booking flows.
  • To provide venues with useful intelligence around demand, preference and booking behaviour.
  • To improve platform performance, security and product quality.
  • To comply with legal, financial and contractual obligations.

Who data is shared with

Data is shared only where required to deliver the service. This can include venue partners connected to the booking, payment processors, messaging providers, email providers, cloud infrastructure providers and other processors operating under appropriate contractual controls. RAYN does not sell personal data to data brokers or advertising marketplaces.

Retention

Booking and transaction records may be retained for legal and financial recordkeeping. Marketing and communication preferences are retained until changed or withdrawn. Analytics and behavioural datasets may be retained in identifiable or pseudonymised form only for as long as required to operate, improve, secure and evidence the service in line with applicable law.

Your rights

Where applicable, you may request access, correction, deletion, restriction, portability or objection in relation to personal data processed by RAYN. You may also withdraw consent where processing depends on consent.

Email: legal@rayn-co.com

Last updated: April 2026