Guests
The guest remembered, and brought back.
One guest record built from real visits — the memory a venue’s people carry, kept in one place — feeding review recovery and campaigns that go out in the venue’s voice, and only ever with your approval.
One record
The memory of your best guests shouldn’t leave when a person does.
The regular’s table, the anniversary, the wine they always ask for — today that lives in a host’s head and walks out the door with them. RAYN keeps it in one record the venue owns, built from how guests actually behave, feeding every greeting, recovery and campaign downstream.
01
Guest Intelligence
The guest, remembered.
A good host remembers the regular, the celebration, the table someone always asks for and the dish they never skip — but that memory lives in people, and it leaves when they do. RAYN keeps it in one guest record, built from how guests actually behave, and puts it in front of the host the moment a guest arrives.
- Recognised on arrivalThe host sees who is coming and what they are known for — the table and zone they return to, their usual order, an allergen to flag, the anniversary this month — the moment the booking lands, not after the meal.
- The usual, without a POSCommitted spend, the dishes a guest pre-orders and the events they come back for — read from real bookings and pre-orders, with no point-of-sale integration to wait on.
- Segmented, and the venue’s to keepVIP, Whale, Regular, At Risk, Dormant and New, kept current as guests return — one record the venue owns, feeding every recommendation, message and greeting downstream.
1The record is created 
2Visits build the history 
3Segmented by behaviour
02
Reviews & Recovery
Fix it in private. Celebrate it in public.
A short rating ask goes out after the visit, then routes by the answer — a low score to private recovery before it becomes a public review, a high score guided to Google or TripAdvisor, throttled so no guest is ever asked too often.
- Ask, then route by the answerA WhatsApp rating ask with one gentle reminder; the form asks only about the meal, table or event the guest actually had.
- Recover privately, firstA poor rating is met with a prompt, personal apology before the moment hardens into a public page.
- Reviews earned, sentiment keptHappy guests are guided to a public review, and the sentiment in every review feeds the guest record for the next invitation.
1The ask goes out 
2The guest rates the visit 
3Routed by the answer
03
Marketing Suite
Campaigns in your voice, approved before they send.
The venue’s own signals — a soft night, lapsed regulars, terrace interest that never booked — become a segment and a drafted campaign in the venue’s voice, waiting for a human yes across WhatsApp and email, and measured back to the bookings it earned.
- Detect and draftLapsed regulars and soft nights surface from real behaviour; the send drafts itself in the venue’s voice, with a readiness check before approval.
- Approved, never automaticEvery campaign is released by a person and scheduled for the hour it lands best — nothing sends unapproved.
- Attributed and learnedBookings trace back to the campaign beside its cost, so you see what each send earned and the next recommendation is sharper.
Questions
RAYN Guests, answered.
Where does the guest record come from?
From real visits — bookings, party size, spend, the table and zone, the dishes a guest pre-orders, declared allergens, the events they attend, occasion and review sentiment all attach to one guest record the venue owns. It is built from how guests actually behave, not from guesswork, and needs no point-of-sale integration.
How does review recovery avoid public complaints?
A short rating ask after the visit routes by the answer: a low score goes to private recovery — a prompt, personal apology — before it can become a public review, while a high score is guided to Google or TripAdvisor, throttled so no guest is asked too often.
Will RAYN message guests on its own?
No. Campaigns are drafted from the venue’s signals in the venue’s voice, but every send waits for a human yes across WhatsApp and email, then measures itself against the bookings it earned.
Who owns the guest data?
The venue. The record, the segments and the sentiment are the venue’s to keep and act on — RAYN reads one shared layer so the concierge, host station and campaigns never disagree about who a guest is.
See the guest layer on your venue.
A walkthrough takes fifteen minutes — the guest record, review recovery and campaigns, on your own guests.
Book a 15-minute walkthrough