Reporting & Operations
See what happened. Run what is happening.
The live view your floor runs on and forty-six reports across five families — one shared engine, honest statuses, and every number in the venue’s own timezone.
One engine
Every number means the same thing — or the report is worthless.
A cancellation, a no-show, a draft, a failed payment — each is counted one way, everywhere, in the venue’s own timezone. So the revenue report and the service sheet agree, and a group rolls up without a single number quietly meaning two things.
01
Host Station
The whole service, on one screen.
The room changes by the minute, and the view changes with it. Grid, ledger and floor views of the same service — the host reads the room three ways, seats a walk-in or works the waitlist in place, and every arrival opens the guest behind it.
- The whole floor at a glanceGrid, ledger and floor views of one service, so the host reads the room three ways.
- Walk-ins and waitlists, in placeSeat a walk-in or work the waitlist without ever losing the reservations picture.
- Guest context on arrivalVisit history, spend, preferred zones and review rating surface as each guest arrives — VIPs and occasions flagged, so the welcome is never generic.
02
The report families
Every report, from one engine.
Forty-six reports and daily views across five families — all reading from one shared engine, so every number means the same thing, respects the venue’s own timezone, and rolls up across a group without flattening venue identity.
- Five families, one engineRevenue & Yield, Today & Service, Guests, Marketing & Orders and Data health — from a single shared truth layer.
- Evidence-led semanticsFailed demand, operational cancellations and drafts are counted honestly — a status means one thing, everywhere.
- Venue-timezone truth, group rollupsEvery time-sensitive number respects the venue’s own timezone; multi-venue portals roll groups up without flattening venue identity.
Where the money comes from — and where it leaks.
- Revenue ledger
- RevPASH by zone
- Hourly heat-map
- Tables & zones
- Table turns
- Seat upsell
- VAT / Tax
- Revenue leakage
- Monthly commercial review
The day ahead and the floor as it runs.
- Operations
- Service sheet
- Covers
- Waitlist
- Walk-ins
- Forward outlook
- Forecast pacing
Who returns, who is at risk, who is worth knowing.
- Guest CRM
- Visit cadence
- Booking funnel
- Source
- Feedback
- Recovery
- Cancellation matrix
- VIP movement
Campaigns, comms, pre-orders and the money attached.
- Marketing ROI
- Comms
- Template performance
- Menu & packages
- Pre-orders
- Payments & deposits
- Deposit waterfall
- Campaign quality
- High-intent journeys
- Payment friction
- Payment attempts & retries
Inputs you can trust, reconciled across channels.
- Data completeness
- Provider reconciliation
- Activity log
- Host performance
- Booking ops
- External reconciliation
Questions
Reporting & Operations, answered.
How many reports are there, and how are they organised?
Forty-six reports and daily views across five families — Revenue & Yield, Today & Service, Guests, Marketing & Orders and Data health — all reading from one shared engine, so every number means the same thing.
Do the reports respect our timezone?
Yes. Every time-sensitive number is computed in the venue’s own timezone, Dubai to London. Multi-venue portals roll a group up with comparable numbers, without flattening each venue’s identity.
What is the Host Station?
The live view your floor runs on during service — grid, ledger and floor views of the same room, walk-ins and waitlists worked in place, and each guest’s history, spend and preferred zones surfaced as they arrive.
Can we schedule or export reports?
Yes. Recurring briefs are delivered to the team on the venue’s own schedule, any report can be generated on demand for any window, and every report exports cleanly for the spreadsheet or the finance stack.
See the reporting layer on your venue.
A walkthrough takes fifteen minutes — the live Host Station and the report families, on your real numbers.
Book a 15-minute walkthrough