One structured menu
Ingest it once and the concierge, pre-order, allergens, margin and the kitchen sheet all read the same source — never four menus drifting apart.
Menu & Service
From the menu to the pass.
RAYN doesn’t just take the booking — it runs the service around it. Your menu ingested and structured, pre-order and group ordering, allergen safety, the better-table upsell, and the guest’s card in your team’s hand the moment they sit. One structured menu, one guest record, from the kitchen to the floor.
02
Pre-Order
Ordered before they arrive.
The menu inside the booking. A guest chooses their courses ahead, or a host sends one link and the whole table orders — dietary needs noted — before a cutoff. The kitchen starts the night already knowing, and the spend is committed, not chased.
- The guest orders aheadCourses chosen inside the booking, with the deposit taken in the same flow.
- Group pre-order, one linkA host shares a link; every guest picks their own and notes dietary needs before the cutoff. Where the venue’s payments are connected, the bill splits too.
- The kitchen already knowsPre-orders reach the pass tied to the exact booking and table — a calmer, earlier start to service.
Group pre-order6 of 8 ordered
- AmiraTasting menu
- YusufWagyu · no sesame
- LenaSea bass
- 2 guestsAwaiting
Cutoff tomorrow 6pm · the kitchen already has it
03
Upgrade offers
The better table, offered.
When a premium table opens, RAYN offers it to the guest most likely to want it — right after they book, or in a calm pre-arrival message. A better seat for a set premium: the yield captured, the guest delighted.
- The right guestOffered only to those the data says will say yes — by spend, occasion and history — never a blanket blast.
- At the right momentOn the confirmation screen the instant they book, and again as a quiet pre-arrival note.
- Settled on arrivalThe premium is added to the night, not charged online — a simple yes, and the better table is theirs.
You booked the window two-top. The Garden terrace booth just opened for tonight.
Garden terrace booth · seats 4+AED 250
Yes, upgradeKeep my table
Settled on arrival · table held either way
04
On the floor
Then it hands the table to your team.
The menu, the pre-order and every allergy don’t stop at the kitchen. The moment a guest is seated, RAYN hands your floor a role-trimmed guest card and runs a live allergy-safety loop underneath — a product in its own right.
- The card on seatWho they are, the occasion, any allergy and the pre-order — composed the instant they sit, role-trimmed for host, server and kitchen.
- The allergy-safety loopEvery conflict flagged, acknowledged and signed off, with an audit trail — and a headline on the owner’s brief if one is left open.
- See it in fullThe seated card, the safety loop, table notes and the paired staff console live on their own page.
Just seatedTable 12
Amira Returning, VIP
Severe allergy
Sesame — anaphylaxis, carries an EpiPen.
Ordered against allergy
Wagyu sliders — contain sesame, which the guest flagged.
Occasion
Anniversary Surprise dessert after the main.
Pre-ordered
2× Tasting menu
Tonight
Hold the dessert until the main is cleared. — Yusuf
2 covers · Garden terrace · 20:00 · RAYN-H-A72
One system underneath
It all reads one menu and one guest.
One guest record
The allergy captured at booking is the allergy on the pass; the occasion the concierge noted is the card the server sees. Nothing re-typed.
Alongside your stack
It sits with your POS and payment provider — structuring the menu, running the service layer, and reading the check where that link is set up. Splitting the bill lives in Pay at Table.
Questions
Menu & Service, answered.
How does our menu get into RAYN?
Upload a PDF or a photo and RAYN extracts the dishes, prices and sections for you to review and publish. From then it is the one menu the concierge, pre-order, allergens and reporting all read.
Can guests order before they arrive?
Yes — a guest can pre-order inside their booking, or a host can send one link so the whole table orders and notes dietary needs before a cutoff. The kitchen sees it tied to the exact booking and table.
What happens once a guest is seated?
The menu, the pre-order and every allergy are handed to your team on a role-trimmed guest card, with a live allergy-safety loop underneath. That runs on its own product — see On the Floor (/product/floor).
Does this replace our POS?
No. RAYN sits alongside your POS and payment provider — it structures your menu, runs pre-order and the service layer, and can read an open check where that integration is set up. It does not re-price or replace your till.
See it on your venue
Run the service, not just the booking.
A short walkthrough — we ingest one of your menus, take a pre-order, and show the guest card land on the pass the moment a table is seated.