RAYN Concierge
That wasn’t a missed message.It was a missed booking.
At 7:12 on a Thursday, nobody answers the phone, the WhatsApps, or the website. RAYN does — instantly, in your venue’s voice. And it doesn’t stop at answering. It books.
Every channel. One ledger.
One concierge answers everything.
WhatsApp, phone calls and your website — answered by the same concierge, written to the same ledger. A guest can enquire by phone, confirm on WhatsApp and move the time on your website, and nothing is asked twice or lost between systems.
Table for 4, tonight 8:30 PM
Terrace availability tonight
Move booking to 9:00 PM
Party of 6, tonight
Birthday cake permitted
Minimum spend enquiry
The channels
Where your guests already are.
Where guests already read and reply. Enquiries answered instantly in your venue’s words, and the booking taken, changed or deposited inside the same thread.
The missed call, answered. A guest phones, the concierge takes the enquiry and confirms — the phone stops being the channel that drops bookings after service starts.
For the guests who live on Telegram. The same concierge, in your venue’s voice, writing to the same ledger — on the channel they already prefer.
The DM that used to sit unread over a busy weekend. Instagram enquiries join the same queue as everything else — on the roadmap, not yet live.
Not a chatbot
It doesn’t take messages. It takes the booking.
Ask for sunset and it knows which terrace holds it. It checks live availability, shows the exact tables still open, takes the deposit and notes the anniversary — inside the conversation, in under three minutes.
Pick Your SpotThe live floor plan opens in the thread. The guest chooses the exact table, then comes back to the conversation.
Deposits and pre-orderThe deposit is taken and the menu is ordered before arrival, in-chat, against your real cut-off times.
Guest memoryOccasions, allergies and seating preferences are kept on the guest record, ready for the next visit.
Your standards, kept
It speaks for your venue. You decide how.
Every conversation sits in one ledger with a state — live, booked, pending approval, closed. Large parties and exceptions route to your team before anything is promised. Nothing is agreed on your behalf that you have not allowed, and every word it says is on the record.
Party of 6, tonight
Birthday cake permitted
Minimum spend enquiry
Register and language
Your words. Their language.
You set the register, the things always worth mentioning, and the things never to be said. The concierge answers inside those rules on every channel — then meets the guest in whatever language they opened with.
The terrace is covered and heated.
We’re fully booked.
Tone, as set by the venue
Languages you can switch on
In chat it replies in whichever of these the guest writes in. On the phone it speaks the one you choose.
The system, not a layer
This is your reservation book now.
RAYN holds the availability, the floor plan, the deposits and the guest record — the concierge is how guests reach them. Most venues switch at renewal rather than mid-service, so it can run alongside your current book until that date, then take over. No guest app, and nothing for the floor to relearn.
Connected to RAYN Brain
Every conversation makes the next one smarter.
The concierge is not answering from a script. It reads your floor and your guest history to answer, and it writes back what it learns — so the intelligence and the conversation are the same system, not two products that email each other.
Which tables suit this guest, from how every previous guest chose.
Live availability, your booking rules and what a table is worth tonight.
The guest’s history, occasions and seating preferences.
Every question it could not answer, so the gap gets closed once.
What guests ask for, and the hours the demand actually arrives.
Which spaces sell themselves, and which need a reason.
That knowledge stays yours — and it compounds with every service.
Questions
The concierge, answered.
Which channels are live today?
WhatsApp, voice and Telegram are live — one concierge across all three, in your venue’s voice. Instagram is on the roadmap, joining the same queue.
Does it book on its own, or check with us first?
It takes an enquiry all the way to a confirmed booking, with venue approval flows built in. The sensitive steps wait for a human yes — you decide how much it does before it hands over.
What does it sound like?
A concierge, not a chatbot: calm, brief, British English by default, answering in your venue’s tone — never a scripted phone tree.
Does it work with our existing reservation system?
Yes. Every enquiry is written to one ledger, and RAYN can pass a clean, structured booking into the reservation system your floor already runs — or act as the booking layer itself.
Find out what the silence is costing you.
A demo takes twenty minutes. See it answer for a venue like yours.
Book a demo