RAYN Host Station

The live floor view for modern hospitality teams

Host Station is the live view of your floor. Arrivals, walk-ins, the waitlist, the guest list and the status of every table sit in one place, updating as service moves.

Your team stops switching between the book, the floor and their memory. They run the night from a single screen, and they know who is walking through the door before they reach it.

See the live floor Book a walkthrough

Host Station Fri 28 Mar · 42 arrivals · 31 seated

Shift report + Walk-in

GridLedgerFloorWaitlistGuest listPre-orders

42Arrivals

7Waiting

31Seated

3No-shows flagged

Tonight’s flow

Maya R.Table 12 · 4 guests Arrived
Omar K.Terrace 4 · 2 guests Waiting
Lina A.Guestlist · 3 guests Checked in
Daniel P.Walk-in · 2 guests Needs table

Table status

Table 8Cleaning
Terrace 4Held
Table 12Arrived
Table 15Seated

ReadyHeldSeatedCleaning

The problem

The floor moves faster than the booking sheet.

On a busy service the booking sheet, the floor plan and the team are never quite in sync. A walk-in arrives, a table runs late, a regular is seated before the host knows who they are.

The information exists. It is just spread across screens, notebooks and the people who happen to remember it.

The idea

One live view, for the people running the room.

Host Station puts the whole service in front of the host: a capacity grid by table and time, a service ledger of every booking, and a floor view that shows table status by zone.

As guests arrive they are marked arrived, seated, completed or no-show. The picture stays current for everyone working the floor.

The room changes by the minute. The view changes with it.

How it works

From the door to the table, on one screen.

See who is due

The service ledger lists the bookings due, with covers, timing and status at a glance.

Seat walk-ins and the waitlist

Add a walk-in, hold a table or work the waitlist without leaving the floor view.

Know the guest on arrival

Each booking opens a guest panel with past visits, average spend, preferred zones and any no-show history.

Move with the service

Mark guests arrived, seated or completed, move a table, or send a confirmation or deposit link when a booking needs a word.

Close the night

Print a shift report with covers, walk-ins and no-shows once service is done.

No new tab. No second guess. Just the floor, live.

For the floor team

Built for the host stand, not the back office.

Host Station is designed for the pace of a real service, where decisions happen in seconds and the right context has to be one glance away.

The whole floor at a glance

Grid, ledger and floor views of the same service, so the host can read the room three ways.

Walk-ins and waitlists handled

Seat a walk-in or work the waitlist in place, without losing the reservations picture.

Guest context on arrival

Visit history, spend, preferred zones and review rating surface as each guest arrives.

Arrival alerts that matter

VIPs and occasions are flagged as they walk in, so the welcome is never generic.

Door mode for events

A focused arrival roster for guest-list events and busy doors.

A clean shift report

Covers, arrivals, walk-ins and no-shows, ready to print at the end of service.

Built for premium venues

Useful wherever the floor changes by the minute.

Restaurants

Manage arrivals, late guests, walk-ins, table turns and VIP notes without losing the service rhythm.

Beach clubs

Coordinate cabanas, daybeds, deposits, groups, walk-ins and weather-sensitive arrivals.

Nightlife and lounges

Keep guestlists, promoters, VIP tables and no-shows visible at the door.

Hotels and groups

Give outlets and private spaces a shared operational view of arrivals and bookings.

What changes

A calmer door, a sharper floor and cleaner data.

Faster check-in
Fewer lost walk-ins
Clearer waitlist handling
Better no-show visibility
Cleaner guest history
Stronger table-turn decisions
More useful shift reporting
Less dependence on memory and paper

Human hospitality

A console for your team, not a replacement for them.

Host Station shows the floor and keeps the record straight. The judgement — the welcome, the read of the room, the call on a late table — stays with your team.

Good hospitality is still human. This just removes the guesswork.

One live picture

The view updates as bookings and tables change, so whoever is on the stand sees what everyone else sees.

Context, not control

It surfaces who is arriving and what they need; the welcome is still yours to give.

Nothing lost to memory

Walk-ins, no-shows and notes stay on the record, not held in memory.

Connected to the journey

Not another isolated front-desk tool.

Host Station sits between the guest journey and the floor. It works best connected to visual booking, WhatsApp Concierge, events, guest intelligence and revenue intelligence.

Visual Booking

Guests choose their space before they book. Hosts see the result at arrival.

WhatsApp Concierge

Messages become structured booking and arrival context.

Events & Private Hire

Guestlists, VIP tables and private-hire arrivals sit alongside normal bookings.

Guest Intelligence

Preferences, notes, visit history and value signals travel with the guest.

Revenue Intelligence

Arrival, no-show and table-turn patterns inform sharper yield decisions.

Questions

Host Station, answered.

Is Host Station separate from the booking widget?

No. Host Station connects the booking journey to the live floor. Guests can book through visual booking, WhatsApp or a direct link, while the team manages arrivals and table status in service.

Can it handle walk-ins?

Yes. Walk-ins are part of the live service workflow — quick capture, table assignment and waitlist handling — kept in the same view as booked guests.

Can it handle guestlists?

Yes. Guestlists work for events, promoters, VIP tables and private-hire arrivals, sitting alongside normal bookings so the door team is not switching between disconnected lists.

Does this replace our reservation system?

RAYN can work in front of or alongside existing reservation workflows, depending on the venue setup. It is not a full replacement for every external reservation system.

Does the public page show live venue data?

No. This page uses static, fictional examples only. Live operational data stays inside authenticated venue portals.