They choose their table and book over WhatsApp — completing in the serVme widget while you are on contract, or fully in RAYN once you switch.
Integration · serVme
The complete reservation platform, and it works with serVme.
RAYN is a complete reservation platform: it runs the book and the floor through the Host Station — a reservation grid, a live floor plan, table assignment, combinations, shifts and turn times — with visual booking, a WhatsApp concierge and guest intelligence. If your venue is mid-contract on serVme, RAYN can handle guest discovery and visual table selection, then hand the guest to your serVme widget to complete the booking — so you can start today and switch RAYN’s own engine on when the contract ends.
RAYN for discovery and visual selection · the serVme widget completes the booking while you are on contract
The challenge
serVme runs the reservation. The guest experience is still yours to build.
serVme manages the booking record and the operational side of reservations for venues across the region. What it does not do is give the guest a way to choose their exact table, turn a WhatsApp enquiry into a structured booking, or read the demand and spatial signal behind the room — the things RAYN’s platform is built for.
Spatial intent is invisible
Guests cannot choose the window, the booth or the terrace before they arrive — table position stays unseen.
WhatsApp handled by hand
The busiest channel in the region still relies on staff typing back and forth, not one structured booking path.
Demand goes unread
The room has no live read on which tables, zones and time-bands are driving revenue and which are left idle.
Guest data stays in the tool
Preference, channel and occasion are not captured as intelligence the venue owns and can act on.
How the hand-off works
RAYN’s platform, with the serVme widget completing the booking.
While you are on contract, RAYN owns discovery and visual table selection, then deep-links the guest into your own serVme booking widget to finish. The reservation is completed in, and lives in, serVme — RAYN does not push a record into serVme behind the scenes. It is an honest hand-off, not a hidden write-back.
RAYN runs the guest journey
Discovery, visual booking and the WhatsApp concierge are RAYN — the platform the guest actually experiences.
The serVme widget completes it
When the guest is ready, RAYN hands them to your serVme booking widget with a link back to RAYN; the booking is made and kept in serVme.
No hidden write-back
RAYN does not send a reservation into serVme over an API — the guest completes it in serVme’s own widget, so there is nothing to reconcile.
Or run RAYN end to end
Switch on RAYN’s own reservation engine and the Host Station runs the book and the floor directly — the floor plan and guest data are already in place.
Adopt at your pace
Start with discovery and the concierge in front of serVme, prove the value, and move to RAYN’s own engine when the contract ends.
One guest view
Website and WhatsApp demand feed one guest record with preference and channel attached, so the guest is seen as one guest.
What you gain
The platform serVme does not run.
Discovery, the concierge and the Host Station are RAYN. The guest experience becomes more deliberate, and the venue gains signal it did not have before.
WhatsApp Concierge
The enquiry becomes a booking
What lands in WhatsApp turns into a full booking — table, deposit and occasion — in the same thread.
Explore ↗Visual DiscoveryGuests choose their spot
The window, the booth or the terrace, chosen before arrival, with per-seat rules behind every choice.
Explore ↗Host StationRun the floor
The reservation grid, the ledger and a live floor plan — assign and combine tables, and run shifts and turn times.
Explore ↗Outcomes
What changes with RAYN.
Demand, spatial performance and guest value become visible, and the guest data belongs to the venue, not a third-party tool.
Run discovery in front of serVme today, and move to RAYN’s own book and floor when the contract ends — no rip-and-replace.
Questions
RAYN and serVme, answered.
Is RAYN a complete reservation platform, or only an add-on for serVme?
A complete reservation platform. RAYN runs the book and the floor through the Host Station — reservation grid, floor plan, table assignment, combinations, shifts and turn times — with visual booking, a WhatsApp concierge and guest intelligence. If you are mid-contract on serVme, RAYN can also work with it via a guest-side hand-off.
How does RAYN work with serVme while we are on contract?
RAYN handles discovery and visual table selection, then hands the guest to your own serVme booking widget to complete the reservation. The booking is made and kept in serVme — RAYN does not write a record into serVme behind the scenes.
What does RAYN add that serVme does not?
A visual way for guests to choose their exact table, a WhatsApp path that turns an enquiry into a structured booking, and a Host Station that runs the floor — plus an intelligence read on demand, spatial signal and guest value the venue owns.
Do we have to move everything at once?
No. Start with discovery and the concierge in front of serVme, prove the value while serVme completes the booking, and switch RAYN’s own reservation engine on when the contract ends.
Where does the confirmed booking live while we are on serVme?
In serVme. RAYN hands the guest to the serVme widget to complete the reservation, so serVme keeps the record — there is no second source of truth to reconcile. When you move to RAYN’s own engine, the booking lives in RAYN.
See it on your venue
Keep serVme for now. See RAYN’s full platform.
A short walkthrough — we show you RAYN’s Host Station, visual booking and concierge, how the hand-off to your serVme widget works while you are on contract, and how RAYN’s own engine takes over when it ends.