Guest intent
The guest action is captured at the moment it happens, not reconstructed later.
Restaurant Review Management
Turn every review into something your floor can act on.
Restaurant review management software for premium venues — bring Google and delivery-platform reviews into one place, read the sentiment behind them, and turn it into action on the floor.
Problem
The gap restaurant review management software needs to close.
Reviews arrive across Google, delivery apps and social, and most teams read them late, in isolation, with no link back to the guest or the visit that caused them.
Product flow
One focused flow, not another disconnected tool.
RAYN gathers reviews across sources, reads the sentiment and themes behind them, and ties each one back to the booking, table and guest it belongs to.
Venue rules
RAYN applies live booking context, policies, space and operating constraints.
Operator signal
Operators can see which venues, shifts and issues drive sentiment, respond in good time, and protect the reputation that fills the room.
What makes it different
Review management joined to the guest and the floor.
Most review tools sit apart from the booking system, so a review is a star rating with no context. RAYN connects the review to the visit behind it — the table, the shift, the guest — so a pattern becomes a decision.
Where RAYN leads
Sentiment, not just stars
Each review is read for theme and sentiment, so recurring issues surface before they spread.
Tied to the visit
A review is linked to the booking, table and guest it came from, giving the operator real context.
Into the guest record
Feedback attaches to the guest profile, so the next visit is handled with what happened last time in mind.
Shift and venue view
Sentiment can be read by venue, shift and issue, so the pattern is visible, not anecdotal.
The essentials
Multi-source collection
Google and delivery-platform reviews brought into one place.
Timely response
Reviews surfaced so the team can reply while it still matters.
Themes and tags
Recurring topics grouped so the real issues are easy to see.
Reporting
Sentiment tracked over time, by venue and by shift.
RAYN reads and organises the reviews and sentiment a venue already receives and ties them to the booking record. We name what is live today and do not claim a rating uplift.
See restaurant review management software on your own venue.
A 15-minute walkthrough on a live venue — no marketplace, no per-cover fee, your guest data stays yours.
Book a live walkthrough